Identifying the right communication for each customer and executing it at the correct time, via the best channel, with the right terms is a critical component of any collections strategy.
Selecting the optimal action for each customer is challenging, because the historical results of actions in a collections path may not be easy to isolate. The results of both individual actions and combinations of action must be understood.
Our solution enables the risk and collections teams to evaluate a host of potential strategies, simplifying the design and tuning of the live strategy. The deployment process is flexible, making it easy to implement within existing decisioning software or collections platforms.
Optimisation is most effective in collections when some or all of the following statements are true: